Senior Solutions Engineer

Behind every unforgettable trip is a travel business that needs its tools to just work. Our Solution Engineering team makes that possible: we connect WeTravel to the way organizers already run their business, so growing from ten trips to a thousand never means drowning in manual work. As a Senior Solution Engineer, your role spans both pre- and post-sale: from technical evaluation and solution design with high-value prospects, to driving adoption and long-term implementation with existing customers. Every integration you deliver will teach us what to build next, and you’ll turn those lessons into better public interfaces for all our organizers! ABOUT WETRAVEL Think of the most incredible adventures imaginable: trekking to Machu Picchu, cycling through Tuscany, or going on a safari in Kenya. For years, the small businesses and local experts who run these trips have been stuck using messy spreadsheets, countless emails, and complicated payment methods. WeTravel is changing that. We build the tools that empower any entrepreneur to launch and grow their own travel business. Our platform takes care of the business behind the trip: proposals, bookings, payments and customer management. That lets organizers focus on what they do best: designing and leading unforgettable experiences. WHAT'S THE ROLE As organizers grow, WeTravel stops being a standalone tool and becomes part of their stack. A tour operator wants bookings to flow into their own tools, payments to land in their accounting system, and leads to sync with their CRM. Getting that right is often what wins the deal, and what keeps the customer for years. In practice, you're the technical partner organizers and our commercial team rely on, from the first discovery call to a smooth go-live. You'll understand how a travel business runs, design how WeTravel fits into it, and prove it works using our public APIs, webhooks and no-code tools like Zapier. But the role goes beyond individual customers. As more organizers connect WeTravel to their business, every integration teaches us something about what the platform should do next. We want Solution Engineering to be the voice of our customers' integration needs inside engineering, and a stakeholder for WeTravel's public interfaces. You'll spot the patterns across deals, decide what should become a platform capability instead of a one-off, and work with product engineering teams to make it happen. A few areas where we'll need you: - Public API and webhooks: bring input in the roadmap of our APIs based on what customers actually try to build - Integration playbooks: turn recurring setups into reusable guides, templates and reference implementations - Pre-sales at scale: create demos, sample and solution blueprints that help our sales team answer technical questions confidently, without needing an engineer on every call Our success here will make WeTravel easy to adopt for larger and more complex organizers, and will let our team support many more customers without growing linearly. WHAT YOU'LL DO DAY-TO-DAY Your time will be split roughly evenly between helping us win deals and helping customers succeed after they sign. Pre-sales - Join Account Executives on discovery and demo calls, uncover the prospect's technical requirements, and map their workflows to WeTravel - Scope integrations and migrations, answer security and technical questionnaires, and give honest answers on what's possible today and what isn't - Build tailored demos and quick proofs of concept that show how WeTravel plugs into the prospect's existing tools Implementation and support - Guide customers and their developers through integrations with Google Analytics, Zapier, QuickBooks, our public APIs and webhooks, as well as data migrations, complex inventory setups and go-live - Troubleshoot complex integration issues with customers, and make sure what you learn flows back into our docs, playbooks and product - Write scripts, prototypes and sample apps (Python, JavaScript, Postman collections, Zapier flows) that unblock customers and can be reused by others Shaping the platform - Represent customer integration needs in product and engineering planning, backed by data from deals and tickets - Build and maintain our integration documentation, playbooks and internal knowledge base - Use AI tools to automate the repetitive parts of the job, from ticket triage to generating integration code WHAT SUCCESS LOOKS LIKE - First month: you know our product, APIs and the most common integration setups. You've shadowed sales calls and resolved your first technical tickets end-to-end. - First three months: you run technical discovery and demos on your own, own customer implementations through go-live, and have shipped reusable assets . - First six months: you own a clear picture of what our customers try to build with WeTravel, and bring data-backed proposals into engineering planning. Your playbooks and tools mean the team takes on more customers with less custom work. HOW WE WORK - You'll be part of the Solutions Engineering team within our Engineering organisation. - You'll work closely with Sales, Onboarding, Account Management, Product and Engineering, and have a seat at the table in deal reviews. - We're focused on impact. We move quickly, value clarity, and adapt our processes based on what works. - We'd rather build something once and automated than solve it ten times by hand. - We use the latest hardware and are constantly on the lookout for better tools and ways to work, including AI assistants and agents. - Our tools: REST APIs, Postman, Zapier, HubSpot, Snowflake. Our platform runs on React/TypeScript, Ruby on Rails, Python and Go microservices on Kubernetes. YOU SHOULD APPLY IF YOU HAVE Basic qualifications - A track record of 7+ years in a customer-facing technical role (Solutions Engineer, Sales Engineer, Technical Account Manager, Integration Engineer or similar) - Hands-on fluency with REST APIs, webhooks, JSON and authentication (API keys, OAuth). You can read API docs, debug a failing request and explain why it failed - Familiarity with integration tools like Zapier: you can design, troubleshoot and optimise automated workflows - Comfort writing scripts and prototypes in at least one language (JavaScript/TypeScript, Python, Ruby or Go) - Experience leading technical discovery and demos with prospects, and owning implementations through go-live - The ability to explain complex technical topics to non-technical people, and to translate customer needs into clear requirements for engineers - Good judgment about when to solve a problem for one customer and when to push for a platform solution - Excellent communication skills in English and experience working in multicultural, distributed teams - Experience using AI assistants like Claude, Cursor or ChatGPT to speed up your work Preferred qualifications - Experience in travel, tourism or booking platforms, including inventory and av