Premium Creator Account Manager

ABOUT THE ROLE Playbook works with a group of high-value, long-tenured creators whose relationships predate our current processes. These accounts are complex, trust-based, and critical to the business. We need someone to own them fully — a right hand who will be trained deeply, knows every nuance, and can manage these creators at the highest level without needing to be told twice. This is a grind-it-out, detail-obsessed role. The right person loves being in the weeds, has no conflicting priorities, and is fully committed to this creator cohort. WHAT YOU'LL DO - Be the right hand to our Head of Creator Management - you will be trained by them, work with them to optimize workflows and build relationships with their portfolio of creators. - Long term - manage a focused portfolio of legacy, high-touch creators who require a personalized, relationship-first approach - Serve as the primary point of contact for these creators — handle inbound, proactively reach out, and anticipate their needs - Shadow and be trained directly by the current relationship owner; absorb every nuance of these accounts - Coordinate with internal teams (product, marketing, ops) on behalf of these creators - Maintain detailed records of relationship history, preferences, and ongoing commitments - Flag risks, blockers, or opportunities early — nothing should fall through the cracks WHO YOU ARE - You are expected to be an expert on growing creator business - Someone who is deeply immersed in the creator space and confident in creator monetization strategies - Obsessively organized and reliable — you follow up, follow through, and don't let things slip - A relationship-builder at heart — you enjoy getting to know people deeply and being genuinely useful to them - Comfortable with ambiguity and able to operate independently once trained - you are a driver - Someone who finds satisfaction in execution and relationship management - Previous experience in account management, creator management, talent management, or a similar client-facing role WHY THIS ROLE MATTERS These creator relationships represent significant revenue and brand trust for Playbook. This hire ensures continuity, protects those relationships, and frees up senior leadership to focus on growth. This is a mission-critical role, not a support role.