Manager, Salesforce

Who We Are: We’re a high-growth software company with a big mission: empowering K-12 district teams to do more with less.  At LINQ, we get K12. That’s why we help districts transform K-12 school operations with best-in-class, cloud-based software solutions built to help districts return more resources to classrooms. Integrating finance, HR, nutrition management, and payments into a single, secure platform, LINQ reduces administrative burden. LINQ is trusted by 30% of school districts across the U.S. to help them operate more efficiently and serve over 1 billion meals to 17 million students annually, process payroll for 364,000 educators, administrators, and staff, and engage with millions of families through the free LINQ Connect app.    Our team? They’re talented, committed, and fiercely loyal problem-solvers. At LINQ, you’ll find challenging and meaningful work, a team that respects and uplifts one another, and a commitment to constant improvement. Our customers love us because we’re attentive, patient, communicative, and solutions focused. They know they can count on us to not only anticipate their needs but to deliver the right answer every time.  LINQ’s Values: • Act with Integrity & Build Trust: Trust is the foundation of our company. We operate with the highest standards of integrity, both internally and externally. We believe in transparency, honesty, and accountability. Building a culture where trust is earned and maintained. • Deliver Excellence: We consistently exceed our clients’ expectations. In every interaction, we strive to anticipate needs, provide swift solutions, and go the extra mile to relentlessly impress our customers. We communicate clearly, consistently, and in a timely way to cultivate lasting relationships. • Embrace Challenges: We embrace a growth mindset. Challenges offer opportunities to learn, grow, and improve. Continuous learning keeps us relevant and effective to ensure our solutions remain on the leading edge of innovation. • Collaborate & Act as One Team: Diverse skills, ideas, and perspectives are our strength. Through open communication, shared goals, and a spirit of unity and mutual respect, we collaborate to achieve excellence, drive innovation, and propel our company forward as a cohesive force. About The Team: Business Platforms sits inside Data & Platforms and reports to the Director, Data & Platforms. Our team of Salesforce administrators, developers, and engineers—employees, onshore contractors, and nearshore partners—builds and runs the systems behind our revenue engine and customer experience across Sales, Marketing, Customer Support, and Contracts. About The Role: We are hiring a Business Platforms Manager to lead and grow our Salesforce team and oversee operations, security, and system integration across our business platforms—Salesforce plus HubSpot, Gong, Highspot, DocuSign, Rocketlane, and Qualtrics. You own Salesforce architecture, development, implementation, and operations from end to end. This is a player-coach role. You lead a blended team, stay hands-on in code and design reviews, and step in on complex problems to keep work moving. You trust your specialists and never become a single point of failure. You treat Salesforce as a long-term enterprise platform, not a collection of one-off features. You ship reliable solutions on schedule, resolve technical debt as you go, and keep the platform running cleanly as LINQ grows. Primary Objectives: Keep Salesforce and the connected platforms—HubSpot, Gong, Highspot, DocuSign, Rocketlane, and Qualtrics—secure, stable, and reliable for Marketing, Sales, Contracts, Accounting, and Customer Support. Deliver Salesforce and connected-platform enhancements, integrations, and implementations on time, with quality, and with measurable business results. Build and lead a high-performing team of employees, contractors, and nearshore engineers, and earn trust as the business’s go-to technology partner. What You’ll Be Doing: Lead, mentor, and grow the administrators, developers, engineers, and platform specialists who run Salesforce and our connected business platforms across onshore and nearshore locations and time zones. Recruit, hire, onboard, and run 1:1s, performance reviews, and career development. Set clear goals, SLAs, and quality standards for the team and its vendors. Run the team on Agile/Scrum with a focus on throughput, and manage consulting partners, software vendors, contractors, and statements of work. Oversee day-to-day operations of Salesforce, HubSpot, Gong, Highspot, DocuSign, Rocketlane, and Qualtrics. Own platform health, availability, performance, and data integrity, and lead incident, problem, and change management, including root-cause analysis. Deliver the architecture and solutions behind the Business Platform technologies that support critical business functions such as marketing, sales, contract management, accounting, and customer support, including the data model and security model. Lead Salesforce development and implementation. Stay hands-on in Apex, Lightning Web Components, SOQL/SOSL, Flows, and Salesforce APIs, and enforce coding standards, code review, and secure development practices. Lead implementation of new capabilities and platforms from requirements through go-live, including configuration, data migration, testing, training, and hypercare. Architect, build, and oversee integrations between Salesforce and the other business platforms, plus ERP/finance and billing, identity management, product applications, and the enterprise data platform, using REST/SOAP APIs, Platform Events, Change Data Capture, and middleware. Monitor integration health and maintain error handling, retry, and recovery procedures. Own security across Salesforce and every connected platform: least-privilege access, role hierarchy, sharing model, field-level security, Shield encryption, audit trails, and periodic access reviews. Support privacy, regulatory, and audit requirements (e.g., SOC 2, FERPA, state privacy laws) with Security and Data Governance. Own release management and DevOps: Git-based source control, SFDX, CI/CD pipelines, release calendar, deployment standards, and rollback plans. Lead unit, integration, regression, and user acceptance testing, and track vendor release cycles for the other platforms. Manage sandboxes and environments, seasonal releases, licenses, user provisioning, permission sets, platform cost, logging, monitoring, and alerting across all platforms. Keep runbooks, configuration documentation, and data flow diagrams current. Partner with business leaders in Marketing, Sales, Contracts, Accounting, and Customer Support to turn needs into working solutions. Lead requirements discovery, solution design workshops, and user acceptance testing. Drive adoption through training and release communications, and own data quality across platforms, including deduplication, merges, and account/contact alignment. Review designs, approve solutions, a