Account Manager, Healthcare

Company Overview IDMe is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with IDMe once and seamlessly login across websites without having to create a new login and verify their identity again. Over 175 million users experience streamlined login and identity verification with IDMe at 22 federal agencies, 50 state government agencies, and more than 100 healthcare organizations. Over 600 consumer brands use IDMe to verify communities and user segments to honor service and build more authentic relationships. IDMe’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. IDMe is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/. IDMe is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles — such as field-based sales or other remote-by-design positions — may have different work arrangements as noted in their individual postings. At IDMe, we embrace the thoughtful use of AI tools in our daily work and there are even occasions where we leverage AI in our hiring process. However, during the interview process, we want to understand your individual skills and experiences. Therefore, we have guidelines on how AI can be appropriately used during your application and interviews which can be found here. Role Overview IDMe is seeking a high-performing Account Manager to own and deepen relationships with our current and active Healthcare customers, including a wide variety of health systems, hospitals, payers, and public healthcare agencies. This role steps into a book of established business and is focused on driving retention, expansion, and long-term customer success. The ideal candidate is a seasoned relationship manager who excels at navigating complex healthcare enterprises, understanding customer goals, and identifying opportunities to generate additional ROI for our customers. You will work closely with internal stakeholders—including Product, Onboarding, Value Management Office, Partnerships, Legal, and Solutions Consulting—to ensure customers realize the full value of their partnership with IDMe. This is a high-impact role suited for a driven, empathetic, and strategic individual who thrives in a collaborative environment and is excited to help shape the future of healthcare identity. Preferred locations: New York City, DC Metro Area, Nashville, or Austin (with travel to customer meetings and events) Responsibilities Own a portfolio of active Healthcare accounts—serving as the primary point of contact and strategic advisor for health systems, hospitals, payers, and public healthcare agencies Drive retention and growth by developing and executing account plans that identify ways to deepen value creation for our customers and support their end users Build and maintain strong executive-level relationships with CIOs, CTOs, CISOs, CMIOs, digital transformation leaders, and IT stakeholders Lead business reviews (QBRs/EBRs) that connect IDMe’s solutions to customer goals, demonstrate measurable value, and surface new use cases Collaborate cross-functionally with Sales, Product, Onboarding, Value Management Office, Legal, and Solutions Consulting to ensure seamless onboarding, go-live execution, and ongoing value realization Partner with the Channels and Alliances team to leverage strategic partnerships that enhance customer outcomes Identify, qualify, drive, and close growth opportunities (upsells, cross-sells, and add-on use cases) within the existing customer base Serve as the voice of the customer internally—capturing market feedback, surfacing product gaps, and contributing strategic insights to IDMe’s broader healthcare roadmap Monitor account health, flag risks early, and proactively drive renewal and retention strategies Ideal Qualifications 5–10 years of experience in account management, customer success, or enterprise sales within healthcare technology or SaaS organizations Demonstrated success managing and growing complex, multi-stakeholder enterprise accounts within health systems, hospitals, or payers Proven track record of driving retention, expansion, and renewal in a quota-carrying account management role Experience building executive-level relationships with IT and clinical leadership (CIO, CTO, CISO, CMIO, VP IT, Digital Transformation) Strong understanding of healthcare IT environments, including EMR ecosystems (e.g. Epic, Oracle, eCW, Meditech), patient portals, digital front doors, and interoperability initiatives Familiarity with federal and state healthcare programs and regulatory frameworks impacting identity, privacy, and access Experience leveraging AI tools to drive account management activities efficiently Experience working in or selling identity and access management (IAM), cybersecurity, authentication, or fraud prevention solutions is a strong plus Ability to navigate regulated markets and complex procurement and renewal processes Experience working in high-growth or venture-backed technology companies Entrepreneurial mindset with strong ownership, initiative, and resilience Excellent written and verbal communication skills with the ability to engage and influence executive audiences #LI-ST2 The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role. IDMe offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit. Final offers may vary from the amount listed based on qualifications, professional experiences, skills, education, relevant training, geographic location, and other job related factors. U.S. Pay Range $233,125—$300,000 USD Mountain View, CA Pay Range $248,125—$310,000 USD IDMe maintains a work environment free from discrimination, where employees are treated with dignity and respect. All IDMe employees share in the responsibility for fulfilling our commitment to equal emp